SHIPPING & RETURNS

No Refund Policy for Digital Downloads

At Salted Pub, we strive to provide high-quality digital products and services to our customers. To maintain transparency and clarity in our transactions, we have formulated the following refund policy concerning digital downloads:

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1. Scope of Policy: This policy applies to all digital products and services purchased directly from Salted Pub through our website or other platforms.

2. Nature of Digital Downloads: Digital downloads, including but not limited to software, e-books, audio files, video files, and digital art, are intangible goods that are instantly accessible upon purchase. Due to their nature, once a digital product has been downloaded or accessed, it is deemed to be delivered and cannot be returned.

3. No Refund Policy: We do not offer refunds or exchanges for digital downloads after the purchase has been made and the download link has been provided or the product has been accessed. This policy is in place to protect the integrity of our digital products and services.

4. Exceptions: In rare cases where there is a technical issue with the download process or the digital product is defective, customers are encouraged to contact our customer support team for assistance. We will make every effort to resolve the issue promptly and provide necessary support.

5. Customer Responsibility: It is the responsibility of the customer to ensure compatibility and suitability of the digital product with their devices and requirements before making a purchase. We provide detailed descriptions and specifications for each product to assist customers in making informed decisions.

6. Terms of Use: By purchasing and downloading our digital products, customers agree to abide by our terms of use and licensing agreements. Any misuse or unauthorized distribution of our digital products may result in legal action.

7. Policy Updates: We reserve the right to update or modify this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

8. By making a purchase of our digital products, customers acknowledge and accept the terms outlined in this refund policy.

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If you have any questions or concerns regarding our refund policy, please feel free to contact our customer support team for further assistance.

please contact me: admin@demetribathwater.com

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Below is if you decide to use shipping products - will need to be modified according to the shipping times for whichever company you use to ship out your products.

 

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1. Merchandise Return and Exchange Policy:

   • Pre-Order Shipping: Pre-order items will be shipped 6-8 weeks after the pre-order closes unless otherwise stated in the product description.

   • Regular Order Shipping: For regular orders, please allow 2 to 3 weeks for shipping.

   • Responsibility After Shipment: Once orders are picked up by the respective carrier, Salted Pub is not held responsible for any issues or problems with shipping or products.

   • Personalization: We are no longer offering personalization services.

   • Variation in Products: Variation in color, light, positioning, and texture of merchandise, particularly paperbacks, is normal.

2. Third-Party Merchandise Shipping:

   • Products purchased from our merch store are shipped directly from a third-party company.

   • Separate Shipping Charges: Orders containing merchandise from our store and other products from our website will incur two different shipping charges: one for the third-party company and another for Salted Pub.

3. Damaged or Defective Merchandise:

   • Eligibility: Returns are eligible for defective or damaged items if reported within 7 days of receiving the item.

   • Reporting: Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you receive the wrong item(s).

   • Refund Process: For refunds, please email info@demetribathwater.com with a video showing the condition of the item within 7 days. We do not accept pictures for refunds.

   • Evaluation: We will evaluate the issue and determine if your item qualifies for a refund or exchange.

4. Qualifying Damages:

   • Criteria: Damages that qualify for a refund include tears, visible scratches, dented corners, production defects, and more as outlined in our policy.

5. Non-Qualifying Damages:

   • Criteria: Some damages, such as scratches on the back of the book or slightly blurry edges, do not qualify for a refund.

6. International Customers:

   • No Refunds or Returns: Due to the cost of international shipping, there are no refunds or returns for international orders.

   • Import Fees: Customers are responsible for any import fees or customs charges associated with their orders. It is essential to familiarize yourself with your country's customs policies to avoid unexpected charges.

If you have any questions or concerns about our refund and return policy, please contact us at admin@demetribathwater.com. We are here to assist you.

 

Salted Pub